EAST WINDSOR – In July 2017 Touchpoints at Chestnut Administrator Dennis Billings received a heartfelt and warm note of thanks for the staff of the care center. The letter reads:
We want to thank every one of you for the love and care you showed our Mom when she was with you. The nurses and CNAs were so attentive to her physical and personal needs, we never worried about her care. The kitchen, maintenance and laundry staff were always professional and offered smiles and pleasantries to our mother and family. Her room was cleaned thoroughly and with great care and consideration during our visits. She enjoyed attending the recreational and religious activities; allowing family to also attend with her made it even more special. It was impressive to see personnel (HR) and management staff – including Administrator, DNS and Social Worker - stop her in the hallways or in her room just to say “hello” and to remind her that she was still an important person. The staff in the Rehab department tended to all her needs promptly and with great encouragement.
For every person who interacted with our mom during her stay with you, we say THANK YOU. You are doing more than just your jobs, you are impacting people’s lives for the better. We are grateful for the work you have done, and truly appreciate each one of you.
–The Family of [Resident’s Name Redacted]